Help
Last updated 12 November 2026
Answers to the usual questions about setting up and using Gridline. Still stuck? Email support@gridlinetv.com.
Getting started
How do I get Gridline on my TV?
Gridline is in testing on LG TVs and isn’t in the LG Content Store yet. When it is listed, you’ll install it from the store on your TV.
How do I connect my TV?
Open Gridline on the TV. It shows a QR code and a six-character code. Scan the QR code with your phone’s camera, or go to gridlinetv.com and type the code. Enter the details from your provider (an Xtream Codes login or an M3U link) and the TV connects by itself in a few seconds. Then create your account with an email and a password.
Which TVs does Gridline work on?
LG smart TVs from 2018 on (webOS 4 and newer). Try it free for a week on your own TV before you pay.
Does Gridline include channels?
No. Gridline is a player. It plays the playlist you already have from your own provider. We don’t sell, provide or recommend channels or content.
Fixing problems
The TV says my provider details are wrong
Check the server address, the username and the password, exactly as your provider sent them. The set-up page on your phone stays open with the same code, so you can fix them there and the TV tries again.
The code on my TV doesn’t work
Codes work for 15 minutes. If yours stopped working, close Gridline on the TV and open it again to get a new one.
The TV guide is empty
Gridline shows the guide your provider sends. Some providers send it with a separate guide (EPG) link: add it on the set-up page on your phone. The guide can take a minute to load the first time, and you can reload it from Settings on the TV.
Replay doesn’t work on a channel
Replay comes from your provider, which keeps past programmes for some channels, usually for up to seven days. If your provider doesn’t keep replay for a channel, Gridline can’t play its past programmes. Live TV, the guide and movies still work.
A channel won’t play or keeps stopping
The video comes from your provider’s servers. Try another channel: if only one fails, the problem is that channel at your provider. If many fail, check your internet connection (a cable or 5 GHz Wi-Fi works best) and ask your provider whether their service is up.
My TV says it’s paused
The free week or the subscription has ended. Subscribe from your account and the TV unlocks in a moment.
Your account and subscription
How many TVs can I use?
Up to 2 TVs on one subscription. Adding a third TV replaces the oldest one. You can rename or remove TVs in your account.
How do I change or add a playlist?
On the TV, open Settings, then Playlists. You can add a playlist from your phone, switch between playlists or change the details and the guide link.
I forgot my password
Choose “Forgot your password?” on the log-in page of your account.
How do I cancel?
From your account, any time. Your TVs keep working until the end of the time you paid for. If you’re not happy, ask for a refund within 14 days of a payment.
How do I delete my account?
At the bottom of your account page. It cancels the subscription, removes your TVs from the account and deletes the account.
Still stuck?
Email us at support@gridlinetv.com. Tell us your TV model and what you see on the screen. Never send us your provider password: we don’t need it.