Privacy policy
Last updated 12 November 2026
Gridline is a media player for LG smart TVs. This page says what we keep about you, why, and what you can ask us to do with it. Questions: support@gridlinetv.com.
What we keep
- Your account: your email address and your password, stored only as a salted hash we cannot reverse.
- Your TVs: a random ID the app creates, and a one-way hash of the TV's hardware ID. We use the hash only to give each TV one free week.
- Your subscription: its status, dates and PayMe's reference number. Card details go straight to PayMe; we never see or store them.
- Short-lived data: one-time links (email confirmation, password reset), sign-in sessions (30 days) and counters that stop abuse (minutes to hours).
What we never keep
Your provider details (server, username, password, playlist or guide links) are encrypted on your phone with a key that only your TV holds. Our server passes the encrypted package to your TV and deletes it as soon as the TV collects it, or after 10 minutes. We cannot read it. Your channels, favourites and what you watch stay on your TV.
Why we keep it
To run your account and subscription, to send you account emails (confirmation, password reset, billing), to give each TV one free week, and to keep the service secure. We do not sell your data, show ads, or use it for marketing without asking.
Who helps us
- Cloudflare hosts the website and the server.
- PayMe processes payments.
- Resend sends account emails.
- Crisp runs the support chat on this website: what you write in the chat, your email if you are logged in, and a small cookie that keeps the conversation.
Each one gets only what it needs to do that job.
Where it is stored
Your account, TV and subscription records are stored with Cloudflare, in its data centres in Europe. Card details stay with PayMe.
How long
Account data stays while you have an account. Ask us to delete it and we will, except what the law requires us to keep for billing records.
Your rights
You can ask to see, correct, export or delete your data, or object to how we use it: write to support@gridlinetv.com. If you are in the EU or UK you can also complain to your data protection authority.
Children
Gridline is not meant for children under 16, and we don't knowingly keep data about them.
Changes
If this policy changes in a way that matters, we will tell you by email before it takes effect.